When homeowners receive a HOA complaint, they may be in denial or want to avoid it altogether. Protecting their peace of mind and safeguarding their rights are important when dealing with a HOA complaint. Understanding the nature of the complaint, how to answer it and knowing the next steps are key in surviving the experience – and you may want to help wherever possible so you can both reach a peaceful resolution.
Make sure the complaint to the homeowner is clear
There are several things homeowners need to consider when planning to address HOA grievances, but it may be a good first step for them to understand the complaint fully. Upon receiving their first complaint, they may feel a myriad of emotions – shock, anger, confusion.
When writing the complaint, it may be a good idea to make sure that it is clear and in a language that they can understand. It may also be beneficial for both parties if you are able to cite specific instances of the violation, and if you have supporting evidence. You may also want to cite portions of the contract that were violated. That way, the homeowner has a full understanding of the complaint.
Provide steps that the homeowner can take to resolve the issue
Ideally, the homeowner in question should respond to the complaint promptly, in writing. You may want to provide them with concrete steps on how they can remedy the issue. You may suggest the specific action they may need to take to resolve the issue or present several alternatives such as mediation or arbitration.
Reminding the homeowner that resolving HOA issues the right way and in a timely manner may help reduce the risk of further legal action.
When dealing with HOA disputes, clear instructions, open communication and being intentional with your words and actions may be the key in reaching a fair and peaceful resolution.