You enjoy your neighborhood and home in Texas, but sometimes, you could do without your HOA. Perhaps you recently received your first HOA complaint. How should you handle the situation?
SFGate offers tips for addressing HOA grievances. Understand how to protect your peace of mind while safeguarding your rights.
Look into the complaint
When you receive your first complaint from your HOA, you may feel shocked, angry or confused. Rather than indulge in your emotions, refer to your contract to determine if it has more information about the complaint, how you violated the rules and what you can do to make things right. Also, consider the complaint’s legitimacy. You and your HOA could have a simple mix-up to sort through. If necessary, take images and videos to clear up misunderstandings.
Answer the complaint
After giving yourself time to calm down, respond to the complaint in writing. Craft a short, rational response that the reader understands easily. Use a business-like tone in the letter, refraining from accusations. If possible, send along evidence that clears your name. If you agree with the complaint, you do not have to admit fault. Instead, let your HOA know you understand their grievance and take it seriously. You could also send the letter through certified mail with a return receipt, so you know it reached its destination.
Take care of the matter
After remedying the situation, send your HOA evidence that you addressed the matter, such as additional photos or videos.
Resolving HOA gripes the right way helps you avoid a breach of contract and allows you to enjoy where you live. By understanding your rights and choosing your words and actions carefully, you do not have to go to war with your HOA.